Author Archives: Caro SanFrancisco

About Caro SanFrancisco

Woman blogger interested in Web 2.0, online social networking, social CRM, web governance, application development, marketing communications and, well, innovation.

Moms – as we well know- are active on social media

I’ve been saying for over 10 years that moms are connected and active on the web, beeing a a very geeky mother myself. However, the image of the mother is not often that one from male geeks and investors, who … Continue reading

Posted in Targeting Parents and Mothers, Targeting Women 25-55, Web 2.0 - Social Networks, Web Usage Data | Leave a comment

The Pros and Cons of the new Facebook Fan Page Format – Timeline

Facebook rolled out a new format for fan pages yesterday, which mirrors what it did for individual profiles a few months back. This involves changing the look of the page, adding a large visual across the called a ” cover … Continue reading

Posted in Marketing 2.0 - Social Marketing, Web 2.0 - Social Networks | Leave a comment

How does Facebook make Money? Finally some numbers!

Facebook’s recent filing for an IPO gave us some insights into how Facebook earns money. Total revenue reached almost 4 Billion $ in 2011. As to its profit, it turned positive in 2009, after losses in the previous years, and … Continue reading

Posted in CRM- Customer relatonship Management, Marketing 2.0 - Social Marketing, Web 2.0 - Social Networks | Leave a comment

Customer Interaction With Utilities Via Social Media Rising Swiftly, According to New Pike Research Survey

Interesting post on the rising use of social media for customers interacting with their utilities in the US. Excerpt: ” While the overall percentage of customers who interact with utilities using social media is not large, at just under 11%, … Continue reading

Posted in CRM- Customer relatonship Management, Marketing 2.0 - Social Marketing | Leave a comment

From rags to riches thanks to the web and self publishing on Amazon

Here’s another interesting example of how the web, if used to its fullest, and with great determination, can serve as media for individuals to get their word out themselves, bypassing go betweens like publishers in this case. A young woman … Continue reading

Posted in Marketing 2.0 - Social Marketing, Search Engine Optimization ( SEO), Women's Entrepreneurship | Leave a comment